Privacy | Beads Direct
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Privacy

Beads Direct Limited always strive to give our customers the very best level of service and have always taken your data protection and privacy extremely seriously.  However, it is sometimes necessary for us to use your personal data. This webpage will explain what data we store, how we store it and how it might be used.

The Beads Direct Data Privacy Pledge

  • We will never share or sell your data.
    Any data we receive will be held in the strictest confidence.
  • We will always keep your data safe.
    All personal information is stored using dedicated systems which utilise industry leading security.
  • You’re in control
    If you want to stop receiving marketing material from us we will stop sending it immediately.

What data do we collect and what do we do with it.
To allow Beads Direct Ltd to give you the best service possible, we need to record some data. This section will give you a better idea as to what we store and why. If you would like to know more about your data, please call 01509 218028 or email service@beadsdirect.co.uk

Placing an order & joining our mailing list
When you place an order or if you join our mailing list, we need to gather certain data to process your order. 

What we store
Why we need it
How we store it 
Name & Address
We will use this to deliver your order
Address information is stored remotely by two dedicated service providers who use the latest cybersecurity technology to protect all stored data.
Email Address
We use this to keep you updated about your order status. If you join our mailing list, we will also use your email address to inform you of our latest promotions and products 
Email addresses are stored remotely by a dedicated service provider who use the latest cybersecurity technology to protect all stored data.
Phone Number
We will only use your phone number if we need to contact you with a query regarding an order. If you have selected to join our SMS mailing list, we may send you notifications. These can be stopped at any time. We will never use your number to cold call.
Phone numbers are stored remotely by a dedicated service provider who use the latest cybersecurity technology to protect all stored data.
Marketing preference
We use this to ensure that we only contact you with marketing material if you have given us consent
Marketing preferences along with our other personal data are stored remotely by a dedicated service provider who use the latest cybersecurity technology to protect all stored data.
Payment detail
Paying for orders
All payment information is handled by a professional payment portal (PayPal). Beads Direct Ltd never store any card information.

Transfer of data 

Any information you enter onto our website is protected by 128-bit Secure Sockets Layer (SSL) encryption, (the highest level of cyber security available). This encodes all your information as soon as you enter it keeping safe. It can only be decoded when it reaches our secure systems

Marketing communications

We know, that as a Beads Direct Customer, you love to be the first to hear about our new promotions and products.  We will only contact you when you have asked to join our mailing list. This may have been when making a purchase or via one of our competition/webpage pages. If you feel that our email newsletter is not relevant, you can unsubscribe at any time using the unsubscribe link featured on every email.

Reviews
Around two weeks after you place an order, You will be sent an automated email asking you to submit a review. 

We do this within the GDPR regulations as we have a legitimate interest in asking for feedback in order to improve our products and services. 

This email is generated by our review partner Feefo. To allow this to happen we share your name, email address and the products you purchased (as obtained during the order process) with Feefo.

As the review could be made public, we ask that you do not include any private information, such as email address or phone numbers. If you would like to remove a review, please contact our customer services team at service@beadsdirect.co.uk

Any information used/stored as part of the review process is handled by Feefo, our feedback and review partner. Beads Direct Ltd do not handle this data. Feefo’ s privacy statement can be viewed here

Testimonials

We greatly appreciate our customers leaving testimonials. When leaving a testimonial, we ask for the very minimum of personal data. Any information that is submitted will be stored on our secure web server.

Printed Customer data

There are occasions where we may need to print or record your personal data as part of the order process. If this is the case, any hard copies are professionally destroyed by an independent ‘confidential shredding’ certified company.

Cookies and tracking

We are constantly looking to give you the best shopping experience possible. One way in which we do this is to use tracking cookies. We use this data to help give you a more personal shopping experience.  Find out more about how we use cookies with our cookie policy.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Assess to your customer data

As a customer, you have the right to view, amend or delete any of your personal information that we have on record. For more information please contact us at service@beadsdirect.co.uk or call 01509 218028

Amendments

Please note that this privacy policy is subject to change from time to time. This policy was last reviewed in May 2018.