Frequently Asked Questions
What is the VIB and VIB GOLD Club?
Why have I not received free postage on my £15 as I am a VIB member?
To qualify for free postage you will need to select your 20 products from our chosen 200 products and confirm your choices.
To do this, log into your account click on 'My Account' and then 'My VIB'.
Do you have a shop that the public can visit?
We are an online based company and we do not have a shop/showroom available to visit, if you did purchase any products online and the beads are not suitable we do operate a no quibble returns policy.
We also operate a Collection Service so if you wish to place your order online or over the phone you can come and collect it.
Do you sell wholesale?
We do have a Swarovski Wholesale Section online – click here to view this section. We are an approved supplier of Swarovski Elements and if there is a Swarovski product you wish to purchase that we do not stock please contact us.
On the whole our prices are very competitive; we do however offer many lines with quantity discounts. To see these prices you will need to look at the detailed product description by clicking on the product. If quantity discounts are available, you will see a table to show you the price per item when buying different quantities. Enter the quantity you wish to purchase and click 'buy now' to add the item to your shopping basket. If you would like to buy a bulk amount of any of the lines that are not shown as having a quantity discount, then do feel free to contact our Customer Service Department on 01509 218028 who will be happy to help.
Do you have a catalogue?
How can I see what new products have been added recently?
Do prices include VAT?
Do you sell Gift Vouchers?
How can I see prices in my currency?
How can I tell if Swarovski Crystals are genuine?
I am a new customer, how do I register?
How do I redeem my Discount Code?
Discount codes can be redeemed at the checkout, please enter the code in the promotion box as seen below and click submit. The discount redemption box is visible when you view your shopping basket before you proceed to checkout:
Please note: Discount codes must be entered at the checkout and they cannot be applied to an order at a later date. Discount codes cannot be used in conjunction with any other offer or wholesale orders.
I have forgotten my password, how do I log in?
How do I change or update my personal details?
Can I provide an alternative address for delivery?
Is your email subscription free?
Do you accept returns/exchanges?
How do seed bead sizes work and how many will I get?
Rocailles are round seed beads. They are commonly sold in size 15 (smallest) to size 3 (largest). When working out how many beads you need for a project is is useful to know how many beads you will roughly get per gram so you can times this by the number of grams in a tube or pack. Please see the table below:
|Bead Size (mm)||Bead Size (name)||No of beads per gram|