Frequently Asked Questions
Do you have a catalogue?
How can I see what new products have been added recently?
The most recent products are listed in the tab called What’s New at the top of the homepage. If you click on the What’s New tab it will come up with the full list, newest first from which you can click on the items, view and buy.
Do prices include VAT?
Do you sell Gift Vouchers?
How can I see prices in my currency?
All our prices are in GBP however there is the option on our home page to convert the prices to Euro's and Dollar's. You can find this next to the 'sign in' button on our homepage. Please note prices may vary depending on the current exchange rate.
How can I tell if Swarovski Crystals are genuine?
All our Swarovski products are purchased directly from Swarovski’s HQ in Austria, our official ‘Approved Supplier of SWAROVSKI ELEMENTS’ Certificate is available to download here. Swarovski crystals are uniform in shape and as they are machine cut, each crystal is identical.
I am a new customer, how do I register?
How do I redeem my Discount Code?
Discount codes can be redeemed at the checkout, please enter the code in the promotion box as seen below and click submit. The discount redemption box is visible when you view your shopping basket before you proceed to checkout:
Please note: Discount codes must be entered at the checkout and they cannot be applied to an order at a later date. Discount codes cannot be used in conjunction with any other offer.
I have forgotten my password, how do I log in?
Simply click on the sign-in button and click forgotten password or contact a member of the Beads Direct Team on 01509 218028 who will be able to re-set your password for you.
How do I change or update my personal details?
Can I provide an alternative address for delivery?
Is your email subscription free?
Subscribing to Beads Direct is a free service and you can expect at least three emails from Beads Direct each week. We will send you content regarding the latest promotions, discounts and offers. We will also keep you informed about competitions and hot news. Plus, you will receive some great jewellery designs for inspiration.
Do you accept returns/exchanges?
Delivery Information
Please click here to view our delivery prices and delivery information.
How do seed bead sizes work and how many will I get?
Rocailles are round seed beads. They are commonly sold in size 15 (smallest) to size 3 (largest). When working out how many beads you need for a project is is useful to know how many beads you will roughly get per gram so you can times this by the number of grams in a tube or pack. Please see the table below:
Bead Size (mm) | Bead Size (name) | No of beads per gram |
1.5mm | Size 15 | 290 |
2.2mm | Size 11 | 190 |
3mm | Size 8 | 110 |
4mm | Size 6 | 38 |
Do you have a shop that the public can visit?
We are an online based company and we do not have a shop/showroom available to visit, if you did purchase any products online and the beads are not suitable we do operate a no quibble returns policy.
We also operate a Collection Service so if you wish to place your order online or over the phone you can come and collect it.