Same Day Despatch
We know your time is important, so we don't want to keep you waiting!
If you're in the UK, order by 2pm on a weekday and your order will be despatched the same day (excluding Bank Holidays).
We send all of our standard UK orders via Royal Mail 1st Class, which usually takes 1-5 working days.
In a hurry? *
Next Day Delivery is available if you are a UK customer and want a guaranteed next day service, simply select the option at the checkout.
Next day deliveries are sent via Royal Mail Special Delivery. If you’re in a rush and wish to guarantee next day delivery, as long as you order by 2pm Monday - Friday, simply select the ‘Next Day Delivery’ option and we’ll get the goods out to you the same afternoon, so they arrive the following day using the Royal Mail guarantee. Please note that if you order on a Friday you will need to select the 'Next Day Delivery - Saturday Guarantee' (Royal Mail Only) for Saturday morning delivery at an extra charge. Orders placed after 2pm on a Friday are despatched the next working day.
*Royal Mail Official Comment Regarding Next Day Deliveries During COVID-19 Outbreak: For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the continuing advice regarding coronavirus means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.
If you live in Europe, you can select Airmail at the checkout. We also offer shipping to most other countries worldwide, select Worldwide.
Where do we deliver to?
We are the chosen bead supplier by many customers all around the world. We deliver to the UK, all European and EU countries, and now over 100 countries around the world. We are also pleased to offer competitive pricing on all overseas orders, so you don't need to break the bank to order outside of the UK.
* Please note, all EU & ROW orders over 2kg will be quoted individually, the price will be dependent on destination and weight.
Zone 1: Belgium, Ireland, Luxembourg, Netherlands, Channel Islands
Zone 2: France, Germany, Monaco
Zone 3: Austria, Italy, Liechtenstein, Portugal, San Marino, Spain, Switzerland, Vatican City
Zone 4: Andorra, Denmark, Finland, Gibraltar, Norway, Sweden
Zone 5: Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia
Zone 6: Bulgaria, Croatia, Romania
Delivery costs include VAT for UK and Europe and exclude VAT outside Europe. If you live in a VAT exempt country in Europe, VAT will automatically be deducted from the shipping charge on checkout.
NO MINIMUM ORDER
We have no minimum order values, so you can buy as much or as little as you like.
Free delivery for UK orders - simply spend over £30.
If you’re shipping your order to a UK address, we offer you free standard delivery via Royal Mail first class post which can take 1-5 working days for delivery. To take advantage of this offer, simply spend over £30 to qualify and select the free delivery option at the checkout.
Airmail parcels are despatched via Royal Mail. If you would like your order to be sent tracked please place this in your order comments at the checkout and we can calculate the additional shipping cost. If this is the case, we will contact you and despatch your items once the shipping payment has been agreed. Alternatively, contact our customer service team via email on firstname.lastname@example.org or on 01509 218028 who will be happy to help.
Will I have to pay customs charges in my country?
When goods are shipped within the European Union there are no customs charges as the relevant VAT has already been paid.
Orders placed from outside the EU are not charged VAT and may be subject to import duties and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For further details of customs charges please consult your own customs authorities. We have no control over these charges and cannot predict what they will be. We are unable to reimburse any customs costs incurred.
NO HASSLE RETURNS
No quibble returns
We have a no quibble returns policy because we know how important it is to you to ensure you get the right beads for your design. So, if the beads you buy aren’t to your liking for any reason, we’ll refund them for you without a fuss. Simply ensure they’re unused and in their original packaging and return them to us with a copy of your invoice within 30 days. To ensure safe return, please ensure that you wrap them in bubble wrap carefully, in a manner that will keep them from harm and return them via your local post office. Simply obtain a receipt from the Post Office as proof of posting. When we get the goods back in good condition, we’ll credit you and let you know.
Please note that if you are returning the full order, postage will not be refunded unless previously agreed with our Customer Service Team.
On the rare occasion that you have received an incorrect item or an item you have received is faulty, please contact us within 60 days of delivery and we will resolve this for you. Anything after this 60 day period can not be replaced.
Please note, we regret that we cannot cover return postage unless the goods are faulty or sent in error.
We offer the same no quibble returns policy to all customers. As well as following our standard returns procedure above, we ask customers outside the UK to do the following to help us deal with your returns quickly and efficiently. Please obtain a customs information document (CN22 and/or CN23) and clearly mark RETURNED GOODS - FAILED SALE on the document. If this is not completed the goods could be refused at customs and returned to sender.