We have a dedicated Customer Service team, who are happy to assist you with any queries or even if you want to call for a chat, we are here to help! We are all keen crafters which makes us the first port of call for many of our customers with crafting questions, it’s all part of our personalised service.
As a Feefo GOLD TRUSTED MERCHANT since 2013 we encourage and welcome regular customer feedback. It’s important to us that we can constantly improve and provide the sort of service our customers expect and deserve.
If you have any questions, please feel free to get in touch with our dedicated Customer Service team who will be happy to assist you via email or over the phone on 01509 218028!
Beads Direct has been established since 2004 and has grown over the years.
We started out life as a one stop shop for quality beads and crystals, but as crafting has grown so has our product range. We now stock everything from specialist tools to crystal card kits.
Our mission is to find and supply a whole range of elements including gemstones, crystal, jewellery findings, silver charms and many more, at the best prices from the best suppliers around the world. As jewellery makers too, our buying team are constantly looking to bring our customers something new, special and exciting. Add to that a very talented design team who are constantly coming up with new ideas using new components and innovative techniques to provide inspiration for everyone.
In addition to ranges and products sourced exclusively for us we are privileged to be an “Authorised Retailer” for Swarovski, the Worlds No 1 crystal producer, which we supply in both wholesale and retail packs. Other major brands stocked include Beadalon, Toho, Miyuki, Preciosa, and CzechMates ensuring that we have everything you need all in one place.
What our Happy Customers Have To Say
May 9th 2018
"I must praise Olivia in customer services for the help she gave me with a little problem I had."
May 2nd 2018
"Beads direct are excellent , orders arrive quick;y and I know that if I do ring there will be a pleasant helpful person at the end of the phone."
April 30th 2018
Keeping In Touch
With over 50,000 dedicated beaders and jewellery makers, our facebook page is a great way of meeting lots of like minded people, to share ideas, find inspiration, and have some fun with regular competitions.
- FIND US ON FACEBOOK -
Our blog keeps you up to date with all the new news, trends and unique creations made by ourselves and our talented designers. Get some beady inspiration and check out the latest projects on the Beads Direct blog.
- VISIT THE BLOG -
Our how-to YouTube videos on are another great way to help perfect your skills whilst relaxing in the comfort of your own home. Why not subscribe to receive our emails which include Take a Make Break weekly Sunday video tutorials and get some inspiration and well deserved you time at the end of a busy week.
- VISIT OUR YOUTUBE CHANNEL -
Why not check out our Shine Online monthly online magazine? It’s a great way of catching up on all the new products, customer designs and competitions, along with the new trends in the world of jewellery making.
- READ 'SHINE ONLINE' E-MAGAZINE -
There really is a wealth of knowledge just at your fingertips, so start exploring now!